BACK ROADS MERCANTILE

STORE TERMS OF SALE

Effective date: July 28, 2026

These Store Terms of Sale apply to purchases made from Back Roads Mercantile through our website, by telephone, or through another direct ordering method that refers to these terms.

“Back Roads Mercantile,” “we,” “us,” and “our” refer to the seller. “Customer,” “you,” and “your” refer to the person placing an order.

By placing an order, you agree to these terms.

1. Our Products

Back Roads Mercantile sells merchandise that may include:

Clothing and wearable merchandise
Mugs, drinkware, and printed products
Books, booklets, puzzles, and paper goods
Handmade lamps, plaques, signs, and decorative items
Personalized and made-to-order merchandise
One-of-a-kind, vintage, used, or previously owned merchandise
Other general merchandise described on our website

Production partners. Some merchandise may be created and shipped by a third-party production partner. Back Roads Mercantile remains the customer-facing seller and handles questions, order details, and customer service.

We make reasonable efforts to display product descriptions, measurements, photographs, colors, materials, and prices accurately.

Because some products are handmade, printed individually, made from natural materials, or produced after an order is received, minor differences may occur. Wood grain, knots, color, texture, print placement, and handmade details may vary slightly from photographs. These natural or production variations are not ordinarily considered defects.

Computer and telephone screens may also display colors differently.

2. Product Availability

Products are subject to availability.

One-of-a-kind merchandise may be purchased by another customer before our inventory system is updated. If an ordered product is unavailable, we will contact you and offer one of the following:

A comparable substitute, with your approval
A revised production or delivery date
Cancellation and a full refund for the unavailable item

We reserve the right to limit quantities or discontinue a product.

3. Prices

Prices are shown in U.S. dollars.

Prices may change without notice, but a price change will not affect an order that we have already accepted and charged.

Obvious typographical, technical, or pricing errors may be corrected. If an error affects an order you placed, we will contact you before processing the order. You may accept the corrected price or cancel the affected item for a full refund.

4. Sales Tax

Applicable sales tax will be calculated and displayed during checkout when required.

The amount may depend on the product, customer’s delivery address, pickup location, and applicable state and local tax rules.

Tax-exempt customers must contact us and provide acceptable documentation before placing an order. We cannot guarantee that tax can be removed after an order has been completed.

5. Payment

Payment is due when the order is placed unless we approve another arrangement in writing.

We may accept credit cards, debit cards, PayPal, or other payment methods displayed during checkout. Payments may be processed by outside payment providers.

An order is not complete until payment has been authorized and the customer receives an order confirmation.

We reserve the right to cancel or hold an order when:

Payment cannot be verified
Billing information appears incorrect
Fraud or unauthorized activity is suspected
Additional information is reasonably required to complete the order

6. Order Acceptance

An automatic order confirmation acknowledges that we received your order. It does not necessarily mean that the order has been finally accepted.

We may decline or cancel an order because of:

Product unavailability
Pricing or description errors
Payment problems
Suspected fraud
Shipping restrictions
An inability to complete requested customization
Other reasonable business or safety concerns

If we cancel an order after payment has been collected, we will refund the affected amount.

7. Customer Information

You are responsible for providing accurate:

Contact information
Billing information
Shipping address
Product selections
Sizes and colors
Personalization instructions
Spelling, dates, names, and other custom wording

Please review your order carefully before submitting it.

Additional shipping charges caused by an incorrect or incomplete address may be the customer’s responsibility.

8. Clothing Sizes

Customers are responsible for reviewing the size chart provided with a clothing product.

Sizes can vary among manufacturers and garment styles. A size designation such as medium, large, or extra-large may not have identical measurements across all products.

An unworn, unwashed, nonpersonalized garment may be eligible for an exchange under our return policy. The customer is normally responsible for return shipping and replacement shipping when the ordered size was supplied correctly.

9. Personalized and Custom-Made Products

Personalized, customized, and specially commissioned products are made according to the information supplied by the customer.

You are responsible for reviewing spelling, names, dates, wording, colors, sizes, photographs, artwork, and other instructions before approving the order.

When we provide a proof or design preview, production will begin only after approval unless otherwise stated. Approval means that you accept the design as shown.

Personalized or custom-made products cannot ordinarily be returned or exchanged unless:

We made an error
The product arrived damaged
The product is materially different from the approved design or written order

We may decline content that is unlawful, threatening, hateful, defamatory, infringing, or otherwise inappropriate.

By supplying text, photographs, logos, artwork, or other material, you confirm that you own it or have permission to use it. You agree not to ask us to reproduce material that violates another person’s copyright, trademark, privacy, or other rights.

10. Processing Times

Processing time is the time required to prepare or make an order before it is given to the shipping carrier.

Estimated processing times may differ by product:

In-stock merchandise can usually be prepared more quickly.
Printed and made-to-order products require production time.
Personalized products may require customer approval.
Handmade lamps, plaques, and commissioned pieces may require additional time.

The estimated processing or shipment time shown on the product page or order confirmation applies to that order.

If no shipment period is stated, we intend to ship the order within 30 days. If we cannot ship within the promised period, we will notify you and offer the choice of accepting the delay or canceling the unshipped merchandise for a full refund.

11. Shipping

Available shipping methods and charges will be displayed during checkout when possible.

Shipping charges may be based on:

Package weight and dimensions
Delivery address
Shipping service selected
Packaging required for fragile or unusually shaped merchandise
The number and type of products ordered

Multiple products may be shipped separately when necessary.

A shipping estimate is not a guaranteed delivery date. Delivery may be affected by carrier delays, severe weather, holidays, incorrect addresses, transportation interruptions, or other circumstances outside our reasonable control.

We will provide tracking information when tracking is available.

12. Local Pickup

Local pickup may be offered for selected products.

Customers must wait for notification that the order is ready before arriving. Pickup instructions, available times, and the pickup location will be provided separately.

Identification or an order confirmation may be required. Sales tax will be applied as required.

Orders not collected within 10 days after the ready-for-pickup notice may be canceled, restocked, or otherwise handled after we attempt to contact the customer. Custom-made items may not be refundable.

13. Lost, Delayed, or Misdelivered Packages

Please check the tracking information and surrounding delivery area before reporting a missing package.

Notify us promptly if tracking shows delivery but the package cannot be located. We will assist with a carrier inquiry when reasonably possible.

Back Roads Mercantile is not responsible for:

An incorrect address supplied by the customer
A package refused by the recipient
Theft occurring after documented delivery
A package redirected without our authorization

However, we will make a reasonable effort to help investigate shipping problems.

14. Damage or Incorrect Merchandise

Inspect your order promptly after delivery.

Arrives damaged
Is defective
Is materially different from its description
Is not the product you ordered

Please provide:

Your order number
A description of the problem
Photographs of the merchandise
Photographs of the packaging when shipping damage occurred

Do not discard damaged merchandise or packaging until we advise you what to do.

When we confirm that the merchandise was damaged, defective, or sent incorrectly, we may provide an appropriate replacement, repair, refund, or prepaid return method.

15. Returns of Standard Merchandise

Unless a product page states otherwise, eligible standard merchandise may be returned under the following conditions:

Contact us within 14 days after delivery to request return instructions.
Return the product within 30 days after delivery.
The product must be unused, unworn, unwashed, unaltered, and in substantially the same condition in which it was received.
Original packaging should be included when reasonably possible.
Proof of purchase is required.

Do not send a return without first contacting us.

The customer is responsible for return shipping when the return is based on preference, size selection, or a change of mind. We recommend using a trackable shipping method.

16. Items That Cannot Ordinarily Be Returned

Unless damaged, defective, or supplied incorrectly, the following are generally not returnable:

Personalized merchandise
Custom-made or commissioned products
Products made to customer specifications
Worn, washed, used, or altered clothing
Clearance or final-sale merchandise
Digital products or downloaded files
Gift cards
Products damaged through misuse or improper care
Items specifically identified as nonreturnable
Goods that cannot be resold for health or safety reasons

These restrictions do not eliminate any rights that cannot legally be waived.

17. Refunds

Approved refunds will normally be issued to the original payment method after the returned product is received and inspected.

Please allow 5–10 business days after approval for processing. Banks and payment providers may require additional time to post the credit.

Original shipping charges are not normally refundable when the customer changes their mind or selects an incorrect product or size.

Original shipping and reasonable return costs will be refunded or paid by us when we confirm that:

We sent the wrong product
The product was materially defective
The product was damaged before or during shipment
Another error was our responsibility

We do not substitute store credit for a refund that the law requires us to issue through the original payment method.

18. Order Changes and Cancellations

Standard orders may be canceled before shipment when processing has not progressed too far.

Personalized, printed, made-to-order, or commissioned products cannot ordinarily be canceled after materials have been ordered or production has begun. If work has already begun, we may deduct reasonable nonrecoverable material and labor costs where permitted and disclosed.

An order is not changed or canceled until we confirm the change in writing.

19. Product Care and Safe Use

Follow all care labels, instructions, warnings, and reasonable safety precautions supplied with a product.

Customers are responsible for using products only for their intended purposes.

For lamps and electrical products:

Use only compatible bulbs and electrical supplies.
Do not exceed stated wattage limits.
Keep electrical products away from water and excessive heat.
Stop using a product if a cord, plug, socket, or other component appears damaged.
Do not modify electrical components unless qualified to do so.

Back Roads Mercantile is not responsible for damage caused by improper use, unauthorized alteration, neglect, accident, or failure to follow instructions.

20. Used and One-of-a-Kind Merchandise

Used, vintage, or one-of-a-kind products may show normal age, wear, marks, repairs, or imperfections.

We will attempt to disclose significant known conditions in the description and photographs. Photographs form part of the item description.

Minor age-related wear that was shown or reasonably described is not considered a defect.

21. Disclaimer and Limitation of Liability

We stand behind our products and will honor all warranties and consumer rights required by law.

Except for obligations that cannot legally be limited, Back Roads Mercantile will not be responsible for indirect, incidental, special, or consequential damages arising from a purchase or use of a product.

To the extent permitted by law, our total liability relating to an order will not exceed the amount the customer paid for the affected product.

Nothing in these terms limits rights or remedies that cannot legally be excluded.

22. Disputes and Chargebacks

Please contact us before filing a payment dispute or chargeback. We want a fair opportunity to correct errors, replace damaged merchandise, locate missing shipments, or issue an appropriate refund.

This section does not prevent you from exercising lawful rights with your bank, card issuer, payment provider, or consumer-protection agency.

23. Governing Law

These terms are governed by the laws of the State of Texas, without depriving a customer of protections provided by other applicable consumer laws.

Any legal proceeding that may properly be limited to a location will be brought in a court with appropriate jurisdiction in Angelina County, Texas, unless applicable law requires otherwise.

24. Changes to These Terms

We may revise these terms as our store, products, or legal obligations change.

The effective date at the top identifies the latest version. The terms in effect when an order is placed will ordinarily govern that order.

25. Contact Us

Questions, cancellations, return requests, and notices may be directed to:

Back Roads Mercantile
Email: TEDGRESHAM@BACKROADSMERCANTILE.SHOP
Telephone: 936-414-9804
Mailing address: 997 FM 2680, LUFKIN, TX 75904
Website: HTTPS://BACKROADSMERCANTILE.SHOP

U.S. shipping rates apply only within the United States. International shipping may cost more, and Economy shipping is not available outside the United States. Please contact us for an international shipping quote before ordering.